Privacy Policy

Mextogen IT Pvt Ltd (“MEXTOGEN”, “we”, “us”, or “our”) operates mextogen.com (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, purchase products or services, or interact with us.

By using the Site, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide better services and enhance your experience. This includes:

Personal Information You Provide:

• Contact details (name, email address, phone number) when you fill out forms, contact us, or make a purchase.

• Billing information (name, address, payment details) for orders processed through WooCommerce.

• Communication preferences and project details when inquiring about services like branding, web design, motion design, or marketing.

Automatically Collected Information:

• IP address, browser type, device information, and operating system.

• Pages visited, time spent on pages, and referral sources via cookies and analytics tools.

• Usage data to improve Site performance and user experience.

Payment Information:

• Processed securely via third-party gateways (e.g., Razorpay, Stripe). We do not store full credit card details.

2. How We Use Your Information

We use your information to:

• Process orders, deliver digital products, and manage service requests.

• Communicate about your inquiries, projects, purchases, and promotions.

• Improve our Site, services, and marketing strategies.

• Analyze trends and personalize content (e.g., recommending relevant blog posts or products).

• Comply with legal obligations, prevent fraud, and enforce our terms.

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enhance Site functionality and remember preferences.

• Analyze traffic with Google Analytics (anonymized data).

• Track ad performance if you interact with our marketing campaigns.

You can manage cookies via browser settings. Note: Disabling cookies may limit Site features.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers (e.g., hosting, payment processors, email tools like Mailchimp) under strict confidentiality.

• Business partners for joint projects (with your consent).

• Legal authorities if required by law or to protect rights, safety, or property.

For international transfers, we ensure equivalent protection levels.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards (e.g., SSL encryption, secure servers) to protect your data. However, no online transmission is 100% secure—we cannot guarantee absolute security.

6. Data Retention

We retain your information as long as needed for business purposes, legal requirements, or dispute resolution. Account data is kept until deletion requests. Transaction records follow GST compliance (7 years).

7. Your Rights and Choices

Under applicable laws (e.g., India’s DPDP Act), you may:

• Access, correct, or delete your personal information.

• Opt out of marketing emails (click “Unsubscribe” or email us).

• Withdraw consent (may limit services).

• Request data portability.

To exercise rights, email info@mextogen.com. We respond within 30 days.

8. Third-Party Links

Our Site may link to external sites (e.g., portfolios, tools). We are not responsible for their privacy practices.

9. Children’s Privacy

Our Site is not for individuals under 18. We do not knowingly collect their data.

10. Changes to This Policy

We may update this policy. Changes will be posted here with the “Last Updated” date. Continued use constitutes acceptance.

11. Contact Us

For questions, email info@mextogen.com.

Mextogen IT Pvt Ltd