Shipping and Delivery Policy
Mextogen IT Pvt Ltd (“MEXTOGEN”, “we”, “us”, or “our”), owner of mextogen.com, specializes in digital products and services only. We do not ship physical goods, so traditional shipping does not apply. This policy explains our instant digital delivery process.
Contact us at info@mextogen.com for delivery issues.
1. Digital Products (Templates, UI Kits, Motion Packs)
Instant Delivery
Access granted immediately after purchase confirmation.
Download links appear in:
WooCommerce “My Account” → Downloads section
Confirmation email (check spam/promotions)
On-site success page
File Formats
ZIP files containing editable templates (Figma, Canva, After Effects), PDFs, videos, and usage guides. Max file size: 500MB.
Download Limits
5 downloads per purchase
Links expire after 30 days
Re-download anytime via “My Account”
2. Custom Service Deliverables
Project-Based Delivery Schedule
All custom projects follow agreed timelines in your contract:
| Project Type | Deliverables | Delivery Method | Timeline |
|---|---|---|---|
| Brand Identity | Figma files, PDFs, source files | Google Drive + Email | 7-14 days |
| Website Design | Figma prototype + Webflow/WordPress | Client handover + Email | 14-21 days |
| Motion Graphics | MP4 exports + After Effects source | Google Drive + Webflow | 5-10 days |
| Marketing Assets | Canva templates + final assets | Shared folder + Email | 3-7 days |
Milestone Reviews
50% deposit → Kickoff call + moodboard (Day 1-2)
First drafts → Client feedback (Day 4-7)
Final delivery → Source files + handover (Day 10-14)
3. Delivery Guarantees
100% On-Time Delivery
All projects delivered by committed dates or we extend support free.
Digital products available 99.9% uptime.
File Compatibility
All files tested on latest versions of Figma, Canva, Adobe Suite, Webflow.
Browser support: Chrome, Safari, Firefox (latest 2 versions).
Mobile preview links provided.
4. Common Delivery Issues & Solutions
| Issue | Solution |
|---|---|
| Download link not working | Check spam folder → Email info@mextogen.com with order # |
| Can’t open files | Verify software versions → We’ll convert formats free |
| Missing license/permission | Commercial license included → See product description |
| Large file won’t download | Request Google Drive link → Delivered within 2 hours |
5. International Delivery
Global Instant Access
No geographic restrictions
Digital delivery worldwide
Currency auto-converted at checkout
Time Zones
India Standard Time (IST) project updates
24/7 digital product access
Priority email support (response within 12 hours)
6. Failed Delivery Policy
Technical Faults (Our Error)
Broken download links → New links within 4 hours
Corrupted files → Replacement + bonus template
Email delivery failure → Alternative methods (Drive, WhatsApp)
Non-Delivery Claims
Must be reported within 7 days of purchase. Proof of attempt required.
7. Post-Delivery Support
Digital Products: 30-day email support for setup questions
Custom Projects: 14-day bug fixes + minor tweaks included
Handover Documentation: Step-by-step guides for all deliverables
8. Force Majeure
Delivery delays due to internet outages, server failures, or circumstances beyond control won’t void guarantees.
Delivery questions? Email info@mextogen.com
Mextogen IT Pvt Ltd
HOUSE NO 16 SHOP NO 106, PLOT NO 16 SAGAR PLAZA,
VARDHAMAN TIMES, PITAMPURA CITY DELHI 110034 INDIA